At Zinake Marketplace, we strive to ensure fast, safe, and reliable delivery of all orders placed through our platform. This Shipping & Delivery Policy outlines how deliveries are processed, timelines, fees, and customer responsibilities.
Zinake Marketplace delivers to areas supported by our registered vendors and delivery partners.
Coverage may vary depending on:
Vendor location
Rider availability
Local regulations
Customers can confirm delivery availability by entering their location during checkout.
Typical delivery time: 20–60 minutes
Exact time may vary based on restaurant preparation and distance
Same-day or next-day delivery depending on vendor location and stock availability
Delivery window is shown during checkout
Instant or scheduled delivery options depending on package size and distance
All delivery times are estimates, and may change due to weather, traffic, or vendor load.
Delivery fees vary depending on:
Distance between vendor and customer
Vendor-specific pricing
Peak-hour or high-demand surcharges
The delivery fee is clearly displayed during checkout before payment.
Customers can track their orders in real-time through:
The Order Tracking page inside the app
Status updates such as Order Placed, Accepted, Preparing, Out for Delivery, and Delivered
Customers must provide:
Correct delivery address
Working phone number
Any access instructions (gate code, apartment details, etc.)
If incorrect or insufficient information causes delivery failure:
The delivery may be cancelled
Additional fees may apply
Customers must be available to receive the order when it arrives. If the delivery partner cannot reach the customer after multiple attempts (calls/messages):
The order may be marked undeliverable
No refund may be issued for perishable items
A delivery may fail due to:
Customer unreachable
Wrong address
Unsafe delivery environment
Vendor stock issues
Rider emergencies
In such cases:
Zinake Marketplace will attempt to resolve the issue quickly
If the order cannot be delivered, refunds will follow the Refund Policy
Certain items (e.g., medicines) may require:
Additional verification
Legal compliance
Customer ID at delivery
Failure to comply may result in cancellation.
Customers are encouraged to check their order upon delivery.
If items are:
Missing
Wrong
Damaged
They should report through the app within the allowed timeframe stated in the Refund/Return Policy.
Zinake Marketplace may update the Shipping & Delivery Policy periodically. Updated versions will be posted on the platform, and continued use indicates acceptance.
